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What are your postage charges?

UK postage is included in all product prices you see on the website. There will be an additional charge for Highlands and Islands.

Do you ship outside of the UK?

This will depend on your location, please e-mail us or check our stockist list.

If I order online, when will my planters be delivered?

Delivery is normally 5-7 working days. Please check your account for tracking or e-mail us if your order has past 7 working days and we will investigate.

 

 

What is your returns policy?

In accordance with the Distance Selling Regulations, you can return any item within 30 days of receipt for a refund of that item.

For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items.

In all cases, the items returned must be in the original packaging. All goods will be inspected upon return.

You are entitled to cancel your purchase if, for any reason, you decide you no longer want the goods. The Distance Selling Regulations give you the right to cancel your purchase of an item from the date the contract is concluded (ie the date we send our Order Confirmation email) until the expiry of a period of seven working days beginning the day after the day on which your received the item. Please note you will be responsible for the cost of returning the item/s to us.

How do I return an item?

As an online business, we aim to provide a Returns service that is totally hassle-free for you.

From receipt, you have 30 days to decide if you want to return any item (this includes any sale items) within your order. Just fill out the Returns Form.

Download here

Please note it is very important that when you return an item, we know the order number it relates to, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you want us to.

 

 

How do I order?

Simply select your products, add products to ‘your barrow’ and checkout through the payment process as normal. If you already have an account you will need to sign in, if not you will need to quickly create an account.

What payment methods do you accept?

We accept all major credit and debit cards, except American Express and PayPal.

Will you accept payment by cheque?

To order by post, please download the printable order form and make all cheques payable to ‘SCA FOAM PRODUCTS’ of which Potty Innovations is part of.

Where can I buy Potty Innovations planters?

From ourselves or our stockists below.

UK

Clover / Lucky Clover Planters
Ken Muir – www.kenmuir.co.uk
William James & Co – www.wmjames.co.uk
Greenfingers – www.greenfingers.com
Tarragon Gifts – www.tarragongifts.co.uk

Hug Pots
Otter Garden Centres (Otter St Mary, Devon) - www.otternurseries.co.uk

Cultivation Station
Greenfingers – www.greenfingers.com

EUROPE - FRANCE
Clover / Lucky Clover Planters Sodimar – http://www.jardinetsaisons.fr/

 

 

How high can you stack the Clover and Lucky Clovers?

The Clover stackable systems can be stacked six high if supported centrally.

Do the seed trays have plug holes?

Yes they do.

Do your products have drainage holes?

All products have drainage holes, however you may still want to add some broken up EPS, perhaps your old seed trays or similar to aid better drainage. In the Clover and Lucky Clover Stackable systems, if watered from above the drainage holes also act as a water distribution system for the planters below.

Why are the Clovers and Hug Pots sold in sets?

The sets we offer are the most popular combination and offer the best delivery value.

Do you have any more information on the HotBin?

Yes, you can find a definitive list of HotBin FAQs here

 

 

Help, I can’t sign into my account.

If you have forgotten your password you can request a new one in the account sign-in area otherwise please e-mail us for assistance.

Is payment through your website secure?

Yes, the entire onsite checkout process is done via secure SSL this provides customers with extra layer of security with a 256-bit encryption, keeping your transaction smooth and your data secure!

 

 

How many different colours are available?

Our online shop provides up-to-date information on all the current colours available.

Where are Potty Innovations planters made?

Potty Innovations products are designed and manufactured solely in the UK.

Can my planters be recycled?

Yes they can, please see ‘our material - all about EPS section’ which covers recycling and the environment.

How durable are the planters and will they fade?

Very, they will not crack during temperature extremes like terracotta and will not rot. Like any outdoor products, due to UV light there will be some degree of fading over time.

I would like to stock your products

Excellent! Please contact us at sales@pottyinnovations.co.uk or call 01604 596800